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Post by xiyuue on Apr 10, 2018 14:35:15 GMT -5
Have all table acceptances been sent out already? I noticed people posting and I haven't gotten mine so I'm worried... I sent 2 hours late so I'm super anxious ;_;
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Post by spellhorn on Apr 10, 2018 15:04:25 GMT -5
Have all table acceptances been sent out already? I noticed people posting and I haven't gotten mine so I'm worried... I sent 2 hours late so I'm super anxious ;_; It generally takes a few days for them to get through everything. These are only the earliest table numbers so no worry yet
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shu
Gotta post them all!
Posts: 75
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Post by shu on Apr 13, 2018 16:59:36 GMT -5
Hi there. I’m just reposting here again just in case since I’m not sure if the forum is already closed or not. Not sure also where to post. Anyways! I recieved an email saying that all tables have been reserved already, but when I came to check the forums I did not recieve any confirmation. I made a table reservation at April 8 at 8:13 pm. Was I too late? Or was there some sort of error? I know you noted down that tables run out in days not in seconds, there’s a posibility of minutes, but in 13 minutes? Please help! I already have boxes of boxes of things I need to sell.
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Post by twobluetails on Apr 14, 2018 18:22:35 GMT -5
Hi, I asked for one of my two other group members to send you an application at or after 8 PM Sunday. We were very much looking forward to selling our stuff (since we have a lot of it to get out to the AN community), and we were a group of three so we could each take turns going to the bathroom or handling sales when one or two of us was away from our table. If our only alternative to getting into the Nominoichi is to break up, then that means at least one of us can no longer benefit from the third member who can watch over the table goods and handle sales, especially if breaking up means we have to join other tables as single members, and that's not guaranteed.
I don't know what it was the member of my group who sent in the reservation request did wrong. I would appreciate it if Chris or another person on staff with the Nominoichi got in touch me so, I could find out what not to do in the future, or to clarify if there was an error in the system that made it so that Chris never replied to our message, even though we made sure it fit within all the rules about Nominoichi reservations we could find.
Also, given what other people on this forum are saying, is it really true that Nominoichi reservations actually run out in hours, not seconds? This should also be clarified.
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Post by eclipse_cosplay on Apr 14, 2018 18:29:54 GMT -5
Hi, I asked for one of my two other group members to send you an application at or after 8 PM Sunday. We were very much looking forward to selling our stuff (since we have a lot of it to get out to the AN community), and we were a group of three so we could each take turns going to the bathroom or handling sales when one or two of us was away from our table. If our only alternative to getting into the Nominoichi is to break up, then that means at least one of us can no longer benefit from the third member who can watch over the table goods and handle sales, especially if breaking up means we have to join other tables as single members, and that's not guaranteed. I don't know what it was the member of my group who sent in the reservation request did wrong. I would appreciate it if Chris or another person on staff with the Nominoichi got in touch me so, I could find out what not to do in the future, or to clarify if there was an error in the system that made it so that Chris never replied to our message, even though we made sure it fit within all the rules about Nominoichi reservations we could find.Also, given what other people on this forum are saying, is it really true that Nominoichi reservations actually run out in hours, not seconds? This should also be clarified. My friend and I were trying to get individual tables as well and sent out separate emails but ended up getting put together because of a misunderstanding on my part of how to write out how I want a table, we only got one. (I ended up writing my email with a number 3 for her email and that meant she was with my table and not her own table that I wanted to be beside). Maybe the same thing happened? For the record, we applied for a table at around 9:30PM and got table 164 so not exactly a very high number :\ I've been doing this for a couple years now and I never apply for tables until at least an hour after. There are even people who apply in the morning and get tables.
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Post by The Chris McKenna on Apr 14, 2018 19:50:06 GMT -5
Well as noted in the Advice to reserve a table we do in fact sell hot in Hours, and not seconds. The final (correctly formatted) table request we accepted came about 24 hours after we started. Last year I think it was just over 20 hours. However, despite a strong warning, we still received more than a few that came in at 7:59 and a few seconds. They did not receive a table.
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Post by twobluetails on Apr 14, 2018 20:38:34 GMT -5
Well as noted in the Advice to reserve a table we do in fact sell hot in Hours, and not seconds. The final (correctly formatted) table request we accepted came about 24 hours after we started. Last year I think it was just over 20 hours. However, despite a strong warning, we still received more than a few that came in at 7:59 and a few seconds. They did not receive a table. Is it at all possible for us passed-over to verify with you what we did wrong, or to verify if our messages never made it to you in the first place? I still have the original message with the original timestamp my group sent to you. It would clear things up and give us an exact picture of what went awry. As far as I can tell, the group member who sent my group's message to you did nothing wrong. Not being able to get a Nominoichi table this year at AN has put a serious damper in our AN plans, but I do at least want to know what actually happened once our message was out.
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Post by The Chris McKenna on Apr 14, 2018 21:08:57 GMT -5
Is it at all possible for us passed-over to verify with you what we did wrong, or to verify if our messages never made it to you in the first place? In this specific case I believe that your table request was never received. Not that it arrived early, but it never arrived at all. I have heard from three other people that a similar situation has occurred to them. I don't know why this happened, so I can't think of a solution, but its something to examine for next year. Unfortunately this year all the selling tables have been reserved and the Stand-by list is full. There is very little else I can do at this point.
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Post by twobluetails on Apr 14, 2018 22:39:43 GMT -5
Is it at all possible for us passed-over to verify with you what we did wrong, or to verify if our messages never made it to you in the first place? In this specific case I believe that your table request was never received. Not that it arrived early, but it never arrived at all. I have heard from three other people that a similar situation has occurred to them. I don't know why this happened, so I can't think of a solution, but its something to examine for next year. Unfortunately this year all the selling tables have been reserved and the Stand-by list is full. There is very little else I can do at this point. If this is true, then I don't think I could be more blindsided now if someone threw a cream pie in my face and pulled the rug out from under me. I checked the address of the original message we sent to you, and it is correct. There were no attachments of any sort to trip a spam filter, just text and email addresses. What an embarrassing way to lose out. Not from error on anyone's part (I hope), but from blind bad luck.
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Post by The Chris McKenna on Apr 17, 2018 8:06:11 GMT -5
I created this thread to try to collect all the posts from other threads into a singe combined thread. If you originally posted you message somewhere else, I have moved your message here so they can all be easily found.
Fore those of you who are unaware: several people sent in table reservation messages that never made it through to me. I've examined my inbox, spam folders, bin, and everywhere else but nothing was received. Additionally, none of those senders received any "fail to deliver" notice or anything like that either.
Back in 2015 we were victims of a DDoS attack, and that disrupted the reservation process, but that dose not appear to have been the case here. I can't tell what went wrong and that makes it much more difficult to fix.
Anyway, this is something we will examine in greater detail over the year. For now I'm moving all the old posts about this issue here, and if you have and new information about this please share it here.
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Post by The Chris McKenna on Apr 17, 2018 8:21:04 GMT -5
Also, it appears that I can't put, or move, my post at the top, so I apologize if the reason for this new thread looks like it's buried dway down here.
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Post by Michelle on Apr 17, 2018 11:45:46 GMT -5
Chris, remember the suggestion to set up an auto-reply on the Nomi email account as a result of the mail server attack in 2015? If it had been implemented back then, I think the four or so individuals (including me) would have known to resend the email right away if they didn’t get that automated response in turn.
While I understand there is nothing else you can do to rectify this issue, especially as it’s beyond your control, if you could offer a little something to make it up to the people who missed out because their table reservation emails never reached you—such as placing them at the front of the waiting list / standby queue, reduced table fee, or giving priority to their table requests next year—that would be greatly appreciated.
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Post by The Chris McKenna on Apr 17, 2018 11:54:04 GMT -5
We looked into that a few years ago, but The auto-reply function cannot be selectively added to just one type of filtered email, or even just one address. I'd have to turn it on for ALL my incoming email from all sources. Including both work and personal email. So that just wouldn't be practical.
Although we had trouble in 2015, the last two years have been error free (at least in regards to mail server issues) so until we figure out what happened here it's difficult to come up with a solution.
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Post by gavvie on Apr 18, 2018 10:49:17 GMT -5
If you are sure you want to reserve a table, or if you are just considering it, please take the time to carefully read this advice. - Do NOT try to be the first person to reserve a table.
I don't care what time your computer, or any other computer, said it was sent. If my computer says I received your email at 7:59 then it's rejected. There's always a rush of people who try to send in a reservation at EXACTLY 8:00, and a few of them are always a few seconds too early. Last year people who were ten seconds early didn't get a table, but people who were 20 hours late did. Although reservations are processed in the order received, we usually sell out within hours; not seconds.
Hi, I sent my request with all pertinent informatiion at 8:11 on April 8. I’ve rechecked my sent email to ensure it was correct but never heard anything back. I wanted to wait 10 mins as per request but am now wondering if they sold out faster than that. Thank you.
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Post by Michelle on Apr 21, 2018 1:00:09 GMT -5
Now I’m curious… among the table reservation emails that never got through to The Chris McKenna (reported so far), were those senders using the same or different email domain/provider? I’ve seen at least two other individuals on the forums mention Yahoo! Mail.
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